Shipping policy

Shipping Policy

Effective Date: October 1, 2025
Company: NUVORA GROUP LLC (Shoppers Square)

At Shoppers Square, we strive to deliver your orders quickly, safely, and reliably. This Shipping Policy explains our shipping methods, timelines, costs, and responsibilities. By placing an order with us, you agree to the terms below.

1. Processing Times

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • During high-volume periods (sales, holidays, product launches), processing may take longer.

  • You will receive an email confirmation once your order has been shipped.

2. Shipping Methods & Delivery Times

  • United States: Standard delivery takes 3–7 business days after processing.

  • International: Delivery times vary by destination, typically 7–21 business days after processing.

  • Shipping times are estimates only. We are not responsible for delays caused by carriers, customs clearance, weather, or events beyond our control.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on destination, weight, and method.

  • From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

  • Duties, taxes, and customs fees for international orders are the responsibility of the customer unless otherwise specified.

4. Order Tracking

  • Once shipped, you will receive a tracking number via email.

  • Tracking information may take up to 48 hours to update.

5. Incorrect Addresses & Undeliverable Packages

  • Customers are responsible for providing accurate shipping information.

  • Orders returned due to an incorrect or incomplete address may be reshipped at the customer’s expense.

  • If a package is refused or undeliverable, original shipping costs are non-refundable.

6. Lost, Stolen, or Delayed Packages

  • Once an order is shipped, risk of loss passes to the customer.

  • We are not responsible for packages that are lost, stolen, or delayed after being marked “delivered” by the carrier.

  • Customers should file claims directly with the carrier.

  • We may, at our discretion, assist but cannot guarantee replacement or refund in such cases.

7. International Shipping & Customs

  • International orders may be subject to customs duties, import taxes, and fees, which are the customer’s responsibility.

  • Customs policies vary by country; please check with your local customs office before ordering.

  • Delays caused by customs are outside our control.

8. Split Shipments

  • For faster delivery, items in the same order may be shipped separately from different warehouses.

  • Customers will receive tracking details for each shipment.

9. Pre-Orders & Backorders

  • Estimated shipping dates for pre-orders or backordered items will be stated on the product page.

  • Dates are estimates only and may change due to supplier or carrier issues.

10. Contact Us

For shipping questions, please contact us:
📧 support@shopperssquare.co.in
đź“Ť NUVORA GROUP LLC, United States